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VEHÍCULOS TODOTERRENO POLARIS

CENTRO DE AYUDA

10/9/2020
Ride Command App FAQ

How do I change between Off-Road trails and Snowmobile trails?
To change between Off-Road trails and Snowmobile trails, select the Off-Road Vehicle or Snowmobile icon in the upper-right-hand corner of your screen, as shown below.

When this is selected, you can toggle back and forth between Off-Road trails and Snowmobile trails.

Off-Road and Snow Toggle

Trail Types 
The legend below shows snowmobile trail classifications. 

Ride Command Trail Legend

For Off-Road Vehicles, be sure to pay attention to the trail type to determine whether or not your vehicle is permitted for use on the trail. 

ORV Trail Legend Key

Does the Ride Command app use data?
Yes, the Ride Command app will use your cell phone data.

Do I need to enable my location on my device?
Yes, your location needs to be enabled on your device just like it would if you were using another mapping application.

How do I track a ride?
Read Tracked Rides on the Ride Command App for instructions on tracking a ride.

How do I find my previously tracked rides?
Read Tracked Rides on the Ride Command App for instructions on finding a previously tracked ride.

How do I extend or delete a tracked ride?
Read Tracked Rides on the Ride Command App for instructions on extending or deleting a tracked ride.

How do I add a waypoint?
Read Waypoints on the Ride Command App for instructions on adding a waypoint.

How do I create a Group Ride?
Read Using Group Ride on Ride Command to learn more about the Group Ride function. It details how to create a Group Ride using the Ride Command app.

How do I download a map for offline use?
Read Offline Maps on the Ride Command App for instructions on downloading a map for offline use.

How do I add a vehicle to my garage?
Select the ellipses/MORE button in the bottom-right-hand corner of the screen. 

More

Select GARAGE. 

Garage

Click the "+" in the top center of the screen to add your vehicle. 

Add vehicle

Add your vehicle using the Vehicle Identification Number (VIN) or by Bluetooth®. 

Once you have successfully added it to your garage, your vehicle information will populate the page. You can then add another vehicle by pressing "+" or change the vehicle information by selecting the pencil icon in the upper-right-hand corner of the screen. 

Vehicle added

How do I turn on weather radar? 
To turn on weather radar, select the MORE icon in the lower-right-hand corner of the map. 

MORE button on map

Select MAP LAYERS. 

Map Layers button

Toggle RADAR WEATHER to the ON position.

Radar Weather button

Select DONE at the bottom of the screen when finished. 

How do I turn on Points of Interest? 
To enable Points of Interest, select the MORE icon in the lower-right-hand corner of the map. 

MORE button

Select SHOW ON MAP. 

Show on Map

Toggle the Points of Interest switch to be ON. 

Points of Interest

From this menu, you also can enable your map to show Tracks, Routes, Waypoints, Areas, Ride Areas, Services and Polaris Dealerships. Click DONE when completed. 

How do I turn on Riding Conditions or help report riding conditions? (Snowmobile Trail mode only)
First, be sure that your map is displaying snowmobile trails. The SNOW button should be highlighted blue. 

Snow trail

Select MORE in the lower-right-hand corner of the map. 

MORE button on snow maps

Select MAP LAYERS. 



Toggle the switch next to Conditions to the ON position. Use the slider to select the timeframe of conditions you would like to be shown. Conditions reports displayed range from 2 hours to the past seven days. Select DONE when complete. 

Conditions button

To report trail conditions, select MORE from the lower-right-hand corner of the map. 

MORE button

Click REPORT CONDITIONS. 

Report Conditions button

Move the black pin on the map to the location where you would like to report conditions. Select whether the trail was good, okay or bad and leave additional comments if desired. Click SUBMIT when completed. 

Report conditions type box

How do I turn on Snow Depth? (Snowmobile Trail mode only)
First, be sure that your map is displaying snowmobile trails. The SNOW button should be highlighted blue. 

Snowmobile trail selection

To turn Snow Depth on, you will select the MORE icon in the lower-right-hand corner of the map.

MORE tab on snowmobile map

Select MAP LAYERS. 

Select map layers

Toggle the Snow Depth switch to ON. 

Snow depth

Select DONE when finished. 

I'm having trouble logging in. What should I do?
First, make sure you are running the most recent version of the app. If not, update the app and try logging in again. 

On Android devices, check if Chrome is your default phone browser. If not, set it as your default browser and try logging in again. 

On iOS devices, go to Settings > Safari > Clear History and Website Data. Make sure "Block All Cookies" is off and pop-ups are allowed. Try logging in again. 

If you are still unable to log in, contact customer support at 1 (800) 765-2747 with the following information:

1. Current app version. You can find this in the app by opening the Side Menu and going to Settings > About. The current version is displayed below the Privacy Policy link. 

steps to find app version

2. A description of what happens when you attempt to log in. Are you seeing a message that something went wrong, a redirect loop, an endless spinner or something else? If possible, record your screen while attempting a log in.

3. Customer support may ask you for a diagnostic or bug report to better understand the issue. To do so, please follow these instructions.  

The Ride Command app is available on the App Store for iPhone® and iPad®, as well as on Google Play®.
For additional information on the Ride Command app, displays, and software updates, visit the Ride Command website.

Android™ is a registered trademark of Google LLC.
Bluetooth® is a registered trademark of Bluetooth Sig, Inc. 
Google Play® is a registered trademark of Google, Inc.
iPad® is a registered trademark of Apple Inc.
iPhone® is a registered trademark of Apple Inc.

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